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Guest Experience Lead

Guest Experience Lead
at the following location(s):
OXFORD/H-96 (11779) - OXFORD, NC
As a GEL, you are part of an outstanding team that delivers personalized experiences for every guest visiting the restaurant for their favorite McDonald?s menu items. You will make sure guests have a great experience by welcoming them to the restaurant, helping them through the ordering processes, and talking with them in the dining room.
Your first role as Guest Experience Lead is to welcome every guest to the restaurant. As you welcome guests, you will create the same feeling you get when you are a guest in someone?s home, and treat them as you would in your own home. Make sure you take care of each guest's needs. Learn what they like. Assume they will visit again soon, so make personal connections and get to know them.
You are also the person our guests rely on for help when selecting their favorite menu items. Show guests how to navigate the kiosks and help them understand all of their food options. Since each guest?s meal will be unique and our restaurant is fast paced, it is important to be familiar with our fresh ingredients so each guest gets exactly what they ordered. Answer any questions guests have about their menu options and share your own favorite items too!
After you help guests order, invite them to wait comfortably in the dining room for their meal to be delivered. Deliver condiments and napkins so guests can relax while dining. Spend time socializing with guests to get to know them. Identify any additional needs guests have and work to make sure those needs are met. Finally, ask guests how they enjoyed their experience and invite them back soon!
Common Tasks o Welcome guests to the restaurant o Help guests use the kiosk and ensure accurate ordering o Provide food recommendations o Visit with guests in the dining room o Answer all questions throughout their visit o Solve guests' problems as they arise o Adjust your interactions based on the guest's desired experience o Ask every guest how they enjoyed their experience and invite them back soo
The most important skill you need is hospitality. Hosts must go above and beyond to provide outstanding service to every guest. Hosts must enjoy social situations and feel comfortable talking with all types of guests. During these conversations, you must communicate in a friendly & genuine way to make guests feel welcomed. Because guests all enjoy different types of experiences, Hosts must read people accurately and adapt their own interactions accordingly. Maintaining self control during stressful or difficult situations is also critical.
Because GEL?s must accomplish many tasks throughout a shift, you must follow-through on commitments and multitask to make sure all responsibilities are completed. GEL?s must work well in team environments and keep track of many details. GEL?s must take initiative to solve guests' problem and decide on a course of action
Additional Info:
McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

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