Help Desk Support - Central Regional Hospital

Description of Work
Central Regional Hospital
Where Caring is Contagious!
We are currently recruiting for Help Desk Support at Central Regional Hospital. The Help Desk Support provides technical support for the staff across all disciplines of Central Regional Hospital. Job responsibilities include the following:
First point of contact for technical assistance, documenting and tracking support tickets.
Assisting computer users with a variety of first and second level issues including answering common questions, performing basic account and file administration and troubleshooting hardware, operating system and network issues.
Assists with the configuration, deployment, integration and maintenance of desktop computer systems, printers, and other end user devices connected to the network, along with various software applications and systems.
This is a full-time position and eligible for the full State benefits package including health insurance and retirement. The normal working hours are Monday - Friday, 8:30 a.m. - 5:00 p.m.; however, flexibility is required to meet hospital needs.
Salary Grade: IT01
Recruitment Range: $38,480.00 - $52,00.00
Position: 60047500
About the Department of Health and Human Services / Central Regional Hospital:
The NC Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, with approximately 18,000 employees. In collaboration with its partners, it is responsible for ensuring the health, safety and well-being of all North Carolinians.
CRH is a State-of-the Art psychiatric hospital located in Butner, NC. Our location is ideal with four seasons, mild temperatures and provides an easy commute to the N.C. mountains or beaches. Butner possesses small town charm but is within 30 minutes of a major metropolitan area including Research Triangle Park, Raleigh, Chapel Hill, and Durham, NC. The people we serve are at the heart of our facility. Our team is critical to the mission of the hospital. We strive to create an environment in which every team member contributes to the overall success of the hospital to positively impact the lives of those around them and the individuals we serve.
Knowledge, Skills and Abilities / Competencies
To receive credit for all of your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified candidates must document on the application that they clearly possess all of the following:
Must have direct, hands-on experience installing and troubleshooting desktop computers with a variety of hardware and operating systems (specifically Windows 7 and 10) in a Help Desk environment.
Must be able to support Microsoft Office 2016
Working experience supporting web based applications, troubleshooting a variety of web browsers.
Working experience managing desktops and laptops in a medium or larger LAN environment using industry standard technologies including centrally managed anti-virus protection with products such as Symantec Endpoint Protection, encryption utilities like Symantec Endpoint Encryption, and BitLocker Drive Encryption, image deployment, remote software deployment, and patch management with products such as LAN Desk Management Suite.
Working knowledge of TCP/IP networking including managed switches, basic routing, and DHCP.
Working experience within a Microsoft Active Directory based network, including managing file permissions, print management, and user administration.
High-level customer service and communication skills are essential.
Physical Requirements:
Ability to work (standing or sitting) at a computer console for long periods of time. Ability to work in an MDF, IDF or various locations where IT equipment is housed across multiple campuses. Ability to lift and handle desktops, laptops, printers and accessories to deploy or service said equipment, up to 35lbs. Ability to be on call and be on site during various shifts to accommodate the needs of the facility, which may include remaining onsite during sever weather to ensure support coverage.
Management Preferences :
Graduation from a two-year technical college with a major in Computer Science, Information Technology, or related area, and two years in Information Technology field related the position's role; or graduation from a four year college or university and one year experience in the Information Technology filed related to the position's role; or graduation from a four year college or university with a in Computer Science or Information Technology or related degree. Applicable certifications (CompTIA A+, Network+, etc.) are a plus.
Minimum Education and Experience Requirements
Associate s degree in computer information technology, computer technology Integration, networking technology, or related curriculum from an appropriately accredited institution;
High school or General Educational Development (GED) diploma and one year of experience in the field of technology related to the position's role. Coursework in computer or information technology may be substituted year-for-year for the required experience; or an equivalent combination of education and experience.
Supplemental and Contact Information
The North Carolina Department of Health and Human Services is an Equal Opportunity Employer.
Positions in the Division of State Operated Healthcare Facilities shall be subject to pre-employment drug testing and criminal record background checks. Also, the use of tobacco products of any kind including vapor products are prohibited from our campuses. All employees are required to adhere to the facility's Vaccination Policy.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. You will either receive a call to schedule an interview or an email notifying you when the job has been filled.
For technical issues with your application, please call the NeoGov Help Line at 855-524-5627. Applicants will be communicated with via email only for updates on the status of their application. If there are any questions about this posting other than your application status, please contact HR at 919-764-7200.

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