Director-Executive- RN Preferred (Kindred Hospice) - FT - (DE26405)

Responsible for the overall operation at the local office. Employment of qualified hospice personnel and provision of hospice services. Delegation and coordination of hospice personnel evaluations. Establish and maintain standards of high quality care and customer service in compliance with federal and state regulations and guidelines. Establish, implement and evaluate goals and objectives for hospice services that meet and promote the standards of quality and contribute to the total organization and philosophy. Meet growth and development targets and actively establish and maintain market acceptance and allegiance throughout the local service area. Manage all expenditure in a fiscally responsible manner in accordance with the Company?s budget. Travel by car or plane as necessary.
Demonstrated history of sale and profit growth; health care area preferred. Experience in health care sales and / or management. Prior experience with budgetary responsibilities including budget development and monitoring. Ability to work with Microsoft Office. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor?s degree in Business Administration or related field; or equivalent experience and knowledge required. Master?s degree in business or related field preferred. Experience in health care sales and / or management. Meets all state regulations for Executive Director / Administrator.
1. Abides by and demonstrates the company Mission ? Vision ? Values through both behavior and job performance on a day-to-day basis.
2. Leading through Vision & Values: Keeping the organization?s vision and values at the forefront of associate decision making and action. Communicates the importance of the vision and values?Helps others understand the organization?s vision and values and their importance.
Moves others to action?Translates the vision and values into day-to-day activities and behaviors; guides and motivates others to take actions that support the vision and values.
Models the vision and values?Takes actions, makes decisions, and shapes team or group priorities to reflect the organization?s vision and values.
Rewards living the vision and values?Recognizes and rewards associates whose actions support the organization?s vision and values.
Create and Define a Shared Vision ?
o Connect the job to be done with the purpose it serves
o Align to achieve priorities
o Be present and engaged in communications
o Set clear expectations
o Encourage and listen to feedback
Develop Talent & Empower Others to Act ?
o Identify and select skill, desire, passion & diversity
o Encourage succession planning
o Enable people to give their best
o Provide resources and remove barriers
Commit to Excellence ?
o Create an environment of ownership and accountability
o Expect excellence without exception
o Set goals and measure outcomes
o Follow up
Inspire Trust & Encourage the Heart -
o Lead with passion and compassion
o Lead by example with ethics and integrity
o Build trust, credibility and teamwork
o Have fun!
Recognize & Reward Success ?
o Acknowledge and appreciate the contribution of each team member
o Consistently acknowledge great work
o Celebrate success
Adherence to a code of conduct conducive with Odyssey HealthCare policy is expected. Meet or exceed delivery of Company Service Standards in a consistent fashion. Interact with all staff in a positive and motivational fashion supporting the Company?s mission. Conduct all business activities in a professional and ethical manner.
3. Change Management: Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements or cultures. Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace. Ability to understand changes in work tasks, situations, and environment as well as the logic or basis for change; Treats change and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change. Manages complexity and contradictions?Tries to minimize complexities, contradictions, and paradoxes or reduce their impact; clarifies direction and smoothes the process of change. Helps individuals overcome resistance to change; shows empathy with people who feel loss as a result of change. Values sound approaches?Consistently remains open to ideas offered by others; supports and uses good ideas to solve problems or address issues. Encourages associates to question established work processes or assumptions; challenges associates to ask ?why? until underlying cause is discovered; involves stakeholders in continuous improvement actions and alternatives.
Expressing Individual Potential. This cluster includes dimensions related to the individual?s ability to behaviorally demonstrate what often are labeled ?personal qualities? on the job. These dimensions are the most difficult to develop in an individual.
4. Tenacity: Staying with a position or plan of action until the desired objective is obtained or is no longer reasonably attainable.
Persists in efforts?Works to achieve goal in spite of barriers or difficulties; actively works to overcome obstacles by changing strategies, doubling efforts, using multiple approaches, etc. Redirects focus?Adjusts focus when it becomes obvious that a goal cannot be achieved; redirects energy into related achievable goals if appropriate.
5. Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
Sets standards for excellence?Establishes criteria and/or work procedures to achieve a high level of quality, productivity, or service. Dedicates required time and energy to assignments or tasks to ensure that no aspect of the work is neglected; works to overcome obstacles to completing tasks or assignments. Takes responsibility?Accepts responsibility for outcomes (positive or negative) of one?s work; admits mistakes and refocuses efforts when appropriate. Encourages others to take responsibility?Provides encouragement and support to others in accepting responsibility; does not accept others? denial of responsibility without questioning. Meet or exceed budgeted revenue and EBITDA on a monthly, quarterly and annual basis. Maintain full responsibility of the overall functions of the financials areas and cost controls, adhere to financial and accounting policies and procedures and manage expenditures in a fiscally responsible manner. Negotiate and maintain contracts and agreements for provision of services. Adhere to all standardized procedures. Ensure overall compliance with local, state and federal laws, Medicare regulations and the Company?s policies and procedures. Ensure that the program is survey ready. Initiate and maintain the Company?s Quality Improvement Program and ensure its effectiveness. Regular attendance is to be maintained.
Working with Others: Helping Individuals and Teams Achieve Goals. This cluster includes dimensions related to assisting individuals or teams in achieving work goals. Both formal and informal leaders often are required to demonstrate behaviors in these dimensions.
6. Building a Successful Team: Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals. Providing timely guidance and feedback to help others strengthen specific knowledge / skill areas needed to accomplish a task or solve a problem.
Clarify Purpose?Ensures that the purpose and importance of the team are clarified (e.g., team has a clear charter or mission statement); guides the setting of specific and measurable team goals and objectives. Helps to clarify roles and responsibilities of team members; helps ensure that necessary steering, review, or support functions are in place. Clarifies expected behaviors, knowledge, and level of proficiency by seeking and giving information and checking for understanding. Provides instruction, positive models, and opportunities for observation in order to help others develop skills; encourages questions to ensure understanding. Facilitates goal accomplishment?Makes procedural or process suggestions for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to team accomplishments. Demonstrates personal commitment to the team. Recruit, select and mentor site leadership team, Alternative Delivery Site Managers and all other program staff. Work closely with site leadership on supervision, development and direction of employees in accordance with polices procedures and guidelines.
Working with Others: Interacting Effectively. Dimensions in this cluster relate to developing and maintaining productive interpersonal relationships.
7. Building Trust: Interacting with others in a way that gives them confidence in one?s intentions and those of the organization. Explores partnership opportunities?Exchanges information with potential partner areas to clarify partnership benefits and potential problems; collaboratively determines the scope and expectations of the partnership so that both areas? needs can be met. Analyzes the organization and own area to identify key relationships that should be initiated or improved to further the attainment of goals. Places higher priority on organization?s goals than on own area?s goals; anticipates effects of own area?s actions and decisions on partners; influences others to support partnership objectives.
Formulates action plans?Collaboratively determines courses of action to realize mutual goals; facilitates agreement on each partner?s responsibilities and needed support.
8. Sales Ability/Persuasiveness: Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
Questions and probes?Seeks information to understand situations, needs, and desired potential benefits. Establishes strategy?Develops approaches that best position products, services, or ideas; leverages supportive factors, overcomes or minimizes barriers, and addresses unique needs and preferences of key decision makers. Builds rapport?Makes favorable impressions by interacting with prospects/clients in a manner that builds effective relationships. Demonstrates capability?Presents products, services, or ideas in a manner that clearly shows how they would meet needs and provide benefits; builds confidence in the products, services, or ideas. Gains commitment?Uses appropriate techniques to move others to action or to gain agreement. Work with regional and program leadership to develop and implement comprehensive business development plans for the program. Work closely with program leadership to build contractual relationships with hospitals, long-term care facilities, physicians and third party payers. Participate in successful start-ups of new program sites in the area. Assist with potential acquisitions.
Monitor internal marketing and business development process (e.g. conversion ratios, live discharges and length of stay).
Focusing on Results. Dimensions in this cluster related to the achievement of business results by effectively structuring and carrying out work.
9. Customer Focus: Making customers and their needs a primary focus of one?s actions; developing and sustaining productive customer relationships.
Seeks to understand customers?Actively seeks information to understand customers? circumstances, problems, expectations, and needs. Educates customers?Shares information with customers to build their understanding of issues and capabilities. Builds collaborative relationships?Builds rapport and cooperative relationships with customers. Takes action to meet customer needs and concerns?Considers how actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; avoids over commitments. Sets up customer feedback systems?Implements effective ways to monitor and evaluate customer concerns, issues, and satisfaction and to anticipate customer needs.
10. Strategic Decision Making: Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values.
Gathers information?Identifies and fills gaps in information required to understand strategic issues. Organizes information and data to identify/explain major trends, problems, and causes; compares and combines information to identify underlying issues. Generates and considers options for actions to achieve a long-range goal or vision; develops decision criteria considering factors such as cost, benefits, risks, timing, and buy-in; selects the strategy most likely to succeed. Identifies the key tasks and resources needed to achieve objectives. Makes sure strategies are carried out; monitors results and makes adjustments as needed.
11. Adheres to and participates in Company?s mandatory HIPAA privacy program / practices, Business Ethics and Compliance programs / practices, and all Company policies and procedures.
12. Participates in special projects and performs other duties as assigned.
Kindred is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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